Booking Terms & Conditions

Updated 18 September 2026.

These terms describe the booking arrangements supplied by Tartaruga Safaris Limited. Your written itinerary, quotation and confirmed booking details identify the services purchased and any specifically agreed variation.

The booking is with Tartaruga Safaris Limited, P.O. Box 14006, Arusha, Tanzania. Contact info@tartarugasafaris.com or +255 667 767 553. Enquiries and draft quotations do not themselves reserve services. We confirm the agreed programme and available reservations in writing.

Prices are in USD unless stated otherwise. A per-person price depends on the stated dates, group size, room sharing and inclusions. TZS or EUR payment may be accepted at the exchange rate agreed for that payment. Flights, permits and other services are included only when expressly listed. Any payment-processing fee is disclosed before payment.

The standard safari deposit is 20% of the total price. A further 50% of the total is due 30 days before arrival. The final 30% is due seven days before arrival, or may be paid in cash on arrival if agreed in advance. For a booking made within these periods, the confirmation states the immediate amount due. Alternative arrangements require written agreement.

We calculate any refundable amount against the confirmed booking, payments received and applicable disclosed terms, then explain the calculation. Any distinct supplier restriction must have been disclosed before booking. Do not assume an undisclosed charge applies merely because a third party supplies a service.

Tell us promptly if you want to change dates, names or services. We check availability and explain any resulting cost before confirming the change. Weather, access or supplier disruption can require an alternative; we communicate material changes and the available options. Hotels and camps may be substituted when necessary, with the proposed alternative explained.

Our stated safari policy is that children aged 0–4 travel free. The quotation identifies the child’s accommodation, meals and included services, and any separately booked items. Supplier age limits still apply to particular activities. Share children’s ages and practical requirements before booking so the arrangements are clear.

The quotation states the starting and ending location, transfers and transport type. Any requested vehicle or special boarding arrangement must be specifically confirmed. Follow the guide’s instructions and park rules. Wildlife sightings, road conditions and summit success cannot be guaranteed.

Travellers are responsible for obtaining the documents and permissions needed for their nationality and itinerary and for seeking appropriate health advice. Arrange insurance suitable for the actual activities, including relevant altitude, cycling, pregnancy, medical treatment and evacuation needs. We can assist with information, but insurers and authorities determine their own requirements.