Traveller FAQs
Answers to common questions about planning, booking and travelling with Tartaruga Safaris.
Planning
How far ahead should I enquire?
As early as practical, especially for peak travel dates or specific camps. We can still check late availability and explain what is realistic.
Can you tailor a trip to my interests?
Yes. Share your dates, preferred pace, budget and interests. We will propose a route and review it with you before booking.
Can you combine Tanzania with Kenya, Uganda or Rwanda?
We can discuss cross-border travel and specialist partners. Your quotation will identify the operator, permits, visas and transfers for each country.
Can I add Zanzibar after a safari?
Yes. We will compare flights, ferry options and beach locations and confirm connection times in the proposal.
Do you help arrange domestic flights and hotels?
Yes. We can include hotels, local flights, airport transfers and other travel services in your written quotation.
Booking and payment
What information should I send with my enquiry?
Tell us your travel dates, number of adults and children, desired destinations, accommodation level and any practical requirements.
When is my trip confirmed?
After the itinerary, availability, written terms and required deposit are agreed. We will send a booking confirmation.
How are payments scheduled?
Our standard safari schedule is 20% to confirm, 50% 30 days before arrival and 30% seven days before arrival. Any variation must be agreed in writing.
Can I pay in another currency?
We quote in USD. TZS and EUR may be accepted at the daily rate agreed for your payment.
What is included in the price?
Your written quotation lists accommodation, meals, transport, activities, fees and any exclusions for the exact trip you choose.
During your trip
Who meets me at the airport?
Your confirmation will specify the meeting point, driver details and transfer arrangement for your arrival.
What if my flight is delayed?
Notify our team promptly using the contact in your travel documents. We will discuss the effect on transfers and supplier arrangements.
Can dietary needs be accommodated?
Tell us before booking. We ask each accommodation and activity provider what can be arranged and confirm the details in writing.
Can you plan an accessible trip?
Tell us the specific vehicle, room and activity access you need. We check each component before offering an itinerary.
How do I contact Tartaruga during the journey?
Your confirmed travel documents provide local contact details. Your driver-guide and our office can help with agreed services and logistics.
